Last Updated: October 6, 2026
At Waverly Skin Care, we want you to feel confident in your purchase. Because our products are personal skin care products, we are unable to accept returns of products that have been opened or used, except in cases where an item arrives damaged or defective.
Returns
Unopened and unused products may be returned within 14 days of delivery for a refund of the purchase price.
To be eligible for a return, the product must be unopened, unused, and in its original packaging.
Customers are responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Please include your order number and photographs of the product and packaging so that we can evaluate the issue.
If we determine that the product was damaged, defective, or shipped incorrectly, we will arrange for an appropriate replacement or refund at no additional cost to you.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original method of payment. Please allow several business days for your bank or credit card company to process and post the refund.
Non-Returnable Items
For health, hygiene, and safety reasons, opened or used personal skin care products cannot be returned.
Promotional items, samples, complimentary products, and gift-with-purchase items are not eligible for cash refunds.
Contact Us
For questions regarding a return or refund, please contact:
Waverly Skin Care
hello@waverlyskincare.com