Shipping, returns & terms
Shipping Policy
Last Updated: October 6, 2026
Thank you for shopping with Waverly Skin Care. The following policy explains how orders placed through our website are processed and shipped.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays.
Processing times may be longer during product launches, promotions, holidays, or periods of unusually high order volume.
You will receive an email confirmation after placing your order and, when available, shipping confirmation and tracking information once your order has been prepared for shipment.
Shipping Rates
Shipping charges are calculated and displayed at checkout.
Unless otherwise stated as part of a promotion, customers are responsible for applicable shipping charges.
Delivery Times
Delivery estimates shown at checkout or provided by a shipping carrier are estimates and are not guaranteed.
Once a package has been transferred to the shipping carrier, delays caused by the carrier, weather, transportation interruptions, or other circumstances outside our reasonable control may affect delivery.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Lost, Stolen, or Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide your order number and photographs of the package and product.
If tracking shows that an order has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the applicable shipping carrier.
Please contact us if you continue to have difficulty locating your package, and we will assist where reasonably possible.
Domestic Shipping
We currently ship to eligible addresses within the United States.
International Shipping
We currently do not offer international shipping.
Contact Us
For shipping questions, please contact:
Waverly Skin Care
hello@waverlydermspa.com
2870 E Oakland Park Blvd Fort Lauderdale, Fl 33306
Return Policy
Last Updated: October 6, 2026
At Waverly Skin Care, we want you to feel confident in your purchase. Because our products are personal skin care products, we are unable to accept returns of products that have been opened or used, except in cases where an item arrives damaged or defective.
Returns
Unopened and unused products may be returned within 14 days of delivery for a refund of the purchase price.
To be eligible for a return, the product must be unopened, unused, and in its original packaging.
Customers are responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Please include your order number and photographs of the product and packaging so that we can evaluate the issue.
If we determine that the product was damaged, defective, or shipped incorrectly, we will arrange for an appropriate replacement or refund at no additional cost to you.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original method of payment. Please allow several business days for your bank or credit card company to process and post the refund.
Non-Returnable Items
For health, hygiene, and safety reasons, opened or used personal skin care products cannot be returned.
Promotional items, samples, complimentary products, and gift-with-purchase items are not eligible for cash refunds.
Contact Us
For questions regarding a return or refund, please contact:
Waverly Skin Care
hello@waverlyskincare.com
Privacy Policy
Last Updated: October 6, 2026
Waverly Skin Care respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, purchase our products, communicate with us, or otherwise interact with Waverly Skin Care.
Information We Collect
We may collect information that you provide directly to us, including your:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase information
- Customer service communications
- Payment-related information
Payment transactions may be processed by third-party payment processors. Waverly Skin Care may not directly receive or store complete credit or debit card information.
We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages viewed, referring website, and interactions with our website.
How We Use Your Information
We may use your information to:
- Process, fulfill, and deliver orders
- Process payments and refunds
- Communicate with you about your order
- Provide customer support
- Improve our website, products, marketing, and customer experience
- Prevent fraudulent or unauthorized transactions
- Send marketing communications when permitted by law
- Comply with legal and regulatory requirements
Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance, and provide relevant marketing.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.
How We Share Information
We may share information with companies that help us operate our business, including payment processors, website and e-commerce providers, fulfillment and shipping providers, analytics providers, advertising and marketing providers, and professional advisers.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or others.
We do not disclose personal information to third parties for purposes unrelated to operating, supporting, or marketing our business except as described in this Privacy Policy or with your consent.
Marketing Communications
If you sign up to receive promotional emails or text messages, you may opt out at any time by following the unsubscribe instructions included in the communication.
Opting out of promotional communications will not prevent us from sending transactional communications relating to your purchases or account.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Your Privacy Rights
Depending on where you live, applicable law may provide you with certain rights regarding your personal information, including rights to request access, correction, deletion, or information regarding how your personal information is used or disclosed.
To submit a privacy request, please contact us using the information below. We may need to verify your identity before processing certain requests.
Third-Party Services
Our website may contain links to or integrate with third-party websites and services. Their privacy practices are governed by their own privacy policies, and Waverly Skin Care is not responsible for the privacy practices of third parties.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
Waverly Skin Care
hello@waverlydermspa.com
2870 E Oakland Park Blvd Fort Lauderdale, Fl 33306